Warranty Terms
& Protection Plans
Comprehensive warranty coverage for all refurbished devices with options to extend protection for complete peace of mind.
Standard 3-Month Warranty
Every refurbished device comes with our comprehensive 3-month warranty at no additional cost
Included with Every Purchase
Comprehensive hardware protection for complete peace of mind
What's Covered
Manufacturing defects and component failures
Direct replacement for defective units
Phone and email support during business hours
What's Not Covered
Drops, impacts, or accidental damage
Liquid spills or moisture damage
Operating system or software problems
Normal wear and tear
Extended Warranty Options
Upgrade your protection with our extended warranty plans for enhanced coverage and peace of mind
Features Included:
Limitations:
Features Included:
Limitations:
Features Included:
Limitations:
How to Claim Your Warranty
Simple 4-step process to get your device repaired or replaced
Report Issue
Contact our support team via phone, email, or online form
- Describe the problem in detail
- Provide device serial number
- Share purchase information
- Upload photos if applicable
Diagnosis
Our technicians will diagnose the issue remotely or on-site
- Remote diagnostic tools
- Video call troubleshooting
- On-site inspection (Premium)
- Issue classification
Resolution
We provide repair, replacement, or refund based on warranty terms
- Repair at our facility
- Direct replacement unit
- Full refund if applicable
- Upgrade option available
Follow-up
Ensure complete satisfaction and provide ongoing support
- Quality assurance check
- Customer satisfaction survey
- Extended support if needed
- Warranty period extension
Need Warranty Support?
Our support team is ready to help with any warranty claims or questions
Phone Support
+971 6 533 3033
Sunday - Thursday: 9AM - 6PM GST
Email Support
info@skylinecomputers.ae
Response within 24 hours
Important Warranty Information
Required for Claims:
- • Original purchase receipt
- • Device serial number
- • Detailed problem description
- • Photos of physical damage (if applicable)
Response Times:
- • Standard: 1-2 business days
- • Extended: Same business day
- • Premium: 2-4 hours
- • Emergency: Within 1 hour
Shop with Complete Confidence
Every refurbished device comes with comprehensive warranty protection. Upgrade to extended coverage for maximum peace of mind.