Warranty Terms
& Protection Plans

Comprehensive warranty coverage for all refurbished devices with options to extend protection for complete peace of mind.

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Standard 3-Month Warranty

Every refurbished device comes with our comprehensive 3-month warranty at no additional cost

Standard Warranty - 3 Months

Included with Every Purchase

Comprehensive hardware protection for complete peace of mind

FREE
No additional cost

What's Covered

Hardware Defects:

Manufacturing defects and component failures

Free Replacement:

Direct replacement for defective units

Technical Support:

Phone and email support during business hours

What's Not Covered

Physical Damage:

Drops, impacts, or accidental damage

Water Damage:

Liquid spills or moisture damage

Software Issues:

Operating system or software problems

Cosmetic Wear:

Normal wear and tear

Extended Warranty Options

Upgrade your protection with our extended warranty plans for enhanced coverage and peace of mind

Standard Warranty
3 Months
Included

Features Included:

Hardware defect coverage
Free replacement for defective units
Technical support via phone/email
Business day response time

Limitations:

Physical damage not covered
Water damage excluded
Software issues not covered
Cosmetic wear excluded
Most Popular
Extended Warranty
6 Months
+15% of device cost

Features Included:

All standard warranty benefits
Extended 6-month coverage
Priority technical support
Expedited replacement service
Advanced diagnostics included
Battery performance guarantee

Limitations:

Physical damage not covered
Water damage excluded
Software issues not covered
Premium Warranty
12 Months
+25% of device cost

Features Included:

All extended warranty benefits
Full 12-month coverage
On-site support (UAE only)
Accidental damage protection
Software support included
Data recovery assistance
Loaner device during repairs

Limitations:

Intentional damage excluded
Theft/loss not covered

How to Claim Your Warranty

Simple 4-step process to get your device repaired or replaced

1

Report Issue

Contact our support team via phone, email, or online form

  • Describe the problem in detail
  • Provide device serial number
  • Share purchase information
  • Upload photos if applicable
2

Diagnosis

Our technicians will diagnose the issue remotely or on-site

  • Remote diagnostic tools
  • Video call troubleshooting
  • On-site inspection (Premium)
  • Issue classification
3

Resolution

We provide repair, replacement, or refund based on warranty terms

  • Repair at our facility
  • Direct replacement unit
  • Full refund if applicable
  • Upgrade option available
4

Follow-up

Ensure complete satisfaction and provide ongoing support

  • Quality assurance check
  • Customer satisfaction survey
  • Extended support if needed
  • Warranty period extension

Need Warranty Support?

Our support team is ready to help with any warranty claims or questions

Phone Support

+971 6 533 3033

Sunday - Thursday: 9AM - 6PM GST

Email Support

info@skylinecomputers.ae

Response within 24 hours

Important Warranty Information

Required for Claims:

  • • Original purchase receipt
  • • Device serial number
  • • Detailed problem description
  • • Photos of physical damage (if applicable)

Response Times:

  • • Standard: 1-2 business days
  • • Extended: Same business day
  • • Premium: 2-4 hours
  • • Emergency: Within 1 hour

Shop with Complete Confidence

Every refurbished device comes with comprehensive warranty protection. Upgrade to extended coverage for maximum peace of mind.

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